Our Policy Information

At The Bridal Showroom, we want to give our customers the most enjoyable shopping experience possible and here are some of our policies to help you prepare for your appointment. 
 

We operate a strictly no tan policy. Please avoid wearing tan in the week or days leading up to your appointment.​

Appointments in the main bridal room is  Bride plus 3 or 4 adult guests. Our smaller room is max 3 guests. 

When you book, we will ask you if you know anyone getting married who has bought their wedding dress with us, so we can 

hide the sample gown out back during your appointment to help you avoid trying something on that 

someone you know has already ordered. Dresses will not be lifted off unless deposit has been paid, otherwise we don't know for sure you are coming back to order the dress.   

Deposit secures your order and deposits are non-refundable, your dress is ordered especially for you and cannot be returned or exchanged,  and so we always ensure you are 100 percent certain before taking your order. 

Once your dress arrives in, the balance is due immediately and your dress will be tried on and collected within 4 weeks during which time there is no storage fee. 

Storage fees can be paid upfront for longer storage time if needed. 

Dresses that are not collected and balance has not been paid and there is no communication from the Bride, can be put onto our Sale rail to recuperate costs, so please always keep us up-to-date with what is happening. Let us know if you lose or change your mobile number. 

​Accessories are paid in full prior to ordering. 

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Thank you, Sharon x